November 2019

The friendly faces of Colonial South: Trusted local firm makes its way onto the mainland with new Bluffton office.

Author: Barry Kaufman

It’s an old turn of phrase, but it’s absolutely true: Insurance is a relationship business. These are the people you’re going to trust during your most frightening moments—the day a tree drops through your roof, the day flood waters fill your living room, the day your car is sideswiped by a careless driver. In those moments, it’s of the utmost importance that you have someone watching your back ready to help you pick up the pieces.

You need someone professional and you need someone you can trust. Colonial South Insurance gets that and has built their business around it.

“When you call us, you’re going to get us,” said customer service representative Cathy Farmer. “You’re not going to get some call center.”

It’s a people-first approach that is perhaps best expressed at the firm’s new Bluffton office, located on Burnt Church Rd. Maybe it’s the friendly faces that greet you when you walk in, or maybe it’s the pool table, but something tells you this is a place that looks at the relationship business a little differently. Yes, we said pool table.

“It’s a relationship builder,” said Colonial South Insurance Partner Rob Hummel. “We wanted something in here where if you’re waiting for us to finish up a quote, you can shoot some stick.”

As a relationship builder, it’s a brilliant addition to the office. Especially when that office is the first step for the company into Bluffton, a town where relationships are routinely built over a pool table. “We’re excited about the growth of Bluffton and the Okatie area, and this seemed like the perfect time to tap into that,” Hummel said.
It’s not all games of nine-ball, however. Beyond the strength in relationship building, Colonial South Insurance has grown its reputation on the strength of its commitment to customers and its deep bench of talented agents. Since 2010, they’ve helped hundreds of locals not only find the coverage they need, but find it at the right price, with customer-focused support that goes above and beyond.

“We’re focused on home, auto, all the things that are on the window. Ultimately, it’s about keeping our clients protected at the best cost to them,” Hummel said.

That protection runs the gamut: home, auto, condo, business, life, motorcycles, boat, umbrella and beyond. If you can think of it, they insure it. And yes, Bluffton, they offer golf cart insurance. And with each line, the dedication remains the same: to help people. To help you save money on your insurance. To help protect your business. And to safeguard you when the worst happens.

No one likes to think about the worst-case scenario, but it does happen. When it does, Bluffton and Hilton Head Island locals can sleep peacefully knowing that they have a local company like Colonial South Insurance to see them through it.

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